We try hard to provide the best online video experience possible for our guests, but occasionally, something goes wrong. Here are a few things you might try if you're experiencing problems.

1. The video does not appear
Check that you have the most recent version of the Adobe Flash player. Our video's require that you have Adobe Flash player version 8.0 or higher. Click on the link below to determine which version of the Adobe Flash player is installed on your computer. If you are using and older version of the Adobe Flash player, or if you do not have Adobe Flash player installed, please install before continuing. Don't worry, it's free.

http://go.adobe.com/kb/ts_tn_15507_en-us


2. The video appears, but is choppy during playback
• For the best viewing experience, we recommend that you have a broadband connection with at least 500+Kbps.

• Our servers may be experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.

• Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download of the video by clearing your browser's cache. You'll find steps on how to do this listed here>> Clear your browser's cache.

Back

Clear the cache for Internet Explorer 7
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Click the "Delete" button.
5. Under the heading "Temporary Internet files," click "Delete Files".
6. Click "OK" to exit.

Clear the cache for Internet Explorer 6
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click "Delete Files...".
5. Click "OK" to exit.

Clear the cache for Mozilla Firefox 2
1. Open Mozilla Firefox and click on the "Tools" menu.
2. Select "Options" then "Advanced". (top right)
3. Click the "Network" tab.
4. Under the "Cache" heading, click the "Clear Now" button.
5. Click "OK" to exit.

Clear the cache for Mozilla Firefox 1.x
1. Open Mozilla Firefox on the "Tools" menu.
2. Select "Options" then the "Privacy" icon.
3. Click "Clear" across from the Cache option.
4. Click "OK" to exit.

Clear the cache for Safari
1. From the Safari menu, click "Empty Cache".
2. When asked "Are you sure you want to empty the cache?", click "Empty".
3. Click "Done".
4. Reload the page.